Shipping & Delivery Policy
Order Processing
All orders at Novera are processed within 24–48 hours (excluding Sundays and National Holidays). You will receive a notification via email or SMS once your order has been dispatched.
Delivery Timelines
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Major Cities (Lahore, Karachi, Islamabad): 2 to 4 business days.
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Other Cities & Remote Areas: 4 to 7 business days.
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Please note: During sale periods or extreme weather conditions, deliveries may experience slight delays.
Shipping Charges
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Standard Shipping: A flat rate of PKR 250 applies to all orders nationwide.
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Free Shipping: Enjoy free delivery on all orders above PKR 5,000.
Cash on Delivery (COD) Rules
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Payment must be made to the courier agent at the time of delivery.
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As per courier company policies in Pakistan, customers are not allowed to open the parcel before making the payment.
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If the parcel appears tampered with or damaged from the outside, please refuse to accept it and contact us immediately at info@novera.pk or at WhatsApp +92 324 7614056
